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Q Can we send our technician to your factory for training?
A Yes, you are warmly welcome to visit us for free training.
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Q What payment method are supported?
A Payment method is T/T or LC, PayPal, Western Union, Credit Card, etc.
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Q Do you offer free printing samples?
A Yes, we can print some samples according to customer's requirements.
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Q What’s your delivery time?
A We will arrange the delivery within 3~7 working days after received the deposit.
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Q How about the machine’s maintenance ?
A With 1 Year warranty of whole printer ( not included the printer head) , simultaneously we will provide the lifetime warranty if use together with our ink. Also our after-sales engineers will provide 24 hour online technical consulting service.
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Q How about the machine’s package and transportation ?
A We will protect the machine with film and bubble film around the machine when it leaves the factory, and fix it on the bottom of the wooden case with iron nails. After the wooden case is packed, we will choose the mode of transportation according to the customer's requirements, and provide export service according to the customer's requirements.
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Q What’s the machine installation?
A We provide the machine usage & installation videos and instruction manual, afford the 24 hour online service support for oversea customers. If need, we could provide the on-site installation and training service.
